Worried you may have made the wrong choice? With our no fuss 14 day returns policy it doesn’t matter as you can send the goods back to us and you’ll receive a full refund.
We want you to be entirely happy with your purchases from us. If you change your mind after placing your order you can cancel at any time before the goods are despatched, regardless of the reason and there is no cost for making this cancellation.
We cannot stress enough how important it is to check your order on delivery.
Upon delivery (and whilst the driver is still there) we recommend you give your product(s) a thorough all round check as any damage needs to be reported immediately. Once a signature has been recorded by the delivery provider any damage stated afterwards is not covered by insurance.
It is also to your benefit to report things on delivery as it can be more expensive to return large appliances with the need for correct packaging etc.
If you are beginning any big kitchen projects, meaning you won’t be opening your new products for a while, we still advise you check everything on delivery. If this is the case and any problems are noticed after the 14 day period, and the products are still unused, we recommend you contact us to discuss the situation and we will advise as best we can.
We advise you check the products as soon as they are delivered so that any problems can be raised with the delivery drivers immediately. We also allow 14 days from the day following your delivery to let us know if you find you want to return your product(s) as long as they are unused.
To process the return it’s always quicker to first obtain a Returns Number (RMA). To obtain your RMA number you will need to complete our returns form.
Please refer to our Commercial Terms where you will find the relevant information.
You may cancel your order within 14 working days for the day following delivery subject to the following conditions:
For all cancellations:
For speed of collection with product insurance we recommend that you use our collection service - charges from £20.
We recommend that goods should be sent by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit.
You are responsible for the security and safety of the goods until they are received and accepted back into our warehouse. If you do not use insurance and the goods are damaged or go missing you are fully liable for the cost of the goods. We highly recommend that you use the original packaging as this will help prevent any damage in transit. Any missing items, including manuals, will be charged to you so please make sure these are returned at the same time.
You are responsible for the cost of sending back the goods.
To speed up the identification of your product return the returns reference (RMA Number) must be clearly highlighted on the outside of the package, in such a way that it does not damage the original product. Product returned without an authorisation number will require identification from all sales of the product, this can add further time and delays in processing the return as refunds can't be made until we are sure the correct invoice has been identified for the product. (Returned goods that were not cancelled in writing within 14 days will be returned to you for an administration fee of £49.)
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