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Appliances Direct Reviews

We'd like to thank you for using Appliances Direct; without you we wouldn't be here!

Every so often we ask for feedback to help us improve our service. We thought that rather than blowing our own trumpet and telling you how great we are, we'd let our satisfied customers write a review for us.

Here you'll find all Appliances Direct from customers who've found our products and customer service worth shouting about!


"I bought a ECOAIR DC12 12L Dehumidifier, as we have single pane windows (conservation area) and would have loads of water on the windows and window ledge every morning. I used the above dehumidifier for the first time last night and it was quiet enough that it did not keep me awake and had collected litres of water by the morning. The windows were totally dry and no water at all on the windowsill. Our room is about 15 by 13, so not a box room. I would recommend this to anyone who wants to keep condensation under control and I am very pleased with my purchase." - Paul Adam


"Excellent service. Arrived next day when they said it would. Will always check out their site first for future purchases of any items. Well done Appliances Direct !!" - Catherine


"Brilliant, absolutely brilliant..!!!!! the best experience you will ever have buying appliances either on the web site or in store. I have bought 3 items now from Appliances Direct, Leisure range cooker, dishwasher and PS4 all on different occasions over the last 18 months. Each and every time I have had the privilege to deal with this company, it has been an absolute pleasure and the service is faultless. I highly Recommend Appliances Direct!!!! Chris Fellows" - Chris Fellows


"Excellent service. The delivery was spot on time (right at the beginning of the notified time slot), and the delivery man was quick, friendly and efficient, and the Hotpoint freezer I had bought was in good shape. It's too early to comment on the actual appliance, but the service was outstanding." - Ken M


"We are absolutely thrilled and impressed with Appliances Direct. We searched online for ages for a new oven and hob, then came across this company. From ordering, to delivery, their service was totally 1st class. On the delivery day, they gave us a 2hr time slot, which was great, as we didn't have to wait in all day. We then got a phone call when the delivery men were 30 mins away. They checked the appliances on arrival, and were very friendly and helpful. The oven and hob are brilliant, and such good value for money. Will definitely use this company again...thankyou!" - Julie and Graham


"Just wanted to say thank you so much for the delivery and installation of my new washing mashine. The delivery team removed my old machine and installed the new machine - they arrived on time and were extremely careful and courteous. Could not have wished for a better service." - Ingrid


"Just like to say great customer service from South Normanton, Donna & Jonathan. Warehouse staff very helpful loading oven & hob ( & free set of saucepans !! ) which soon became a standing joke! Zanussi oven looks great, just waiting for the induction hob to be fitted. Thank you all, keep it up. We'll be back. Sue & John Brown" - S & JB


"Ordered a replacement filter for my humidifier which was very difficult to find anywhere apart from Ebay, Appliances Direct had it in stock and for half the price of anywhere else. I phoned my order through on Sunday afternoon and paid for standard delivery (due Wed or Thurs). It arrived the very next day around noon. Very impressed with the fantastic service I received and will definitely use Appliances Direct as my first port of call in future. Amazon charge around £70 a year for this kind of service!" - Jon


"Have dealt with you before and am very satisfied with your service. Products are good value for money and you deal with your orders promptly and efficiently. Will certainly use you again." - dehumidifiers


"We'd just like to say what a fantastic company Appliance Direct is - we have used them in the past - and they are a very professional organization. From speaking to a very polite and helpful salesperson to order direct and then to get delivery the very next day is highly commendable and we would thoroughly recommend them - Alan & Ann" - Alan & Ann


"I just wanted to say what brilliant service from ordering my new cooker to the delivery by 2 for polite helpful men. I was kept informed on the delivery day and even received a phone call when they were only 10 minutes away. I would definitely recommend Appliances Direct to my family andd friends. Thank you." - Hotpoint dual fuel cooker


"Hi.My hubby and i purchased a fridge freezer and i want to let people know how excellent the service was from start to finish.The guy at the showroom was brilliant and everything was tracked and delivered exactly as stated.The delivery men were spot on and extemely polite for a 7am start and i cannot reccomend them enough.Very very pleased." - angela driver


"I was so impressed with Appliances Direct. Our Zanussi broke down in less than three years and we decided to go with an online retailer this time in order to find the perfect appliance for our needs. We weren't disappointed. I've never before seen a website that makes finding the perfect appliance, tailored to one's own individual needs, so simple. Being able to search by price band, colour, height/depth/width, and even brand made choosing much easier. And the facility to see each appliance in detail with the zoom feature made the process as good as if we were physically in a shop looking at each appliance, except it was a lot quicker! If this hadn't impressed me enough, we had incredible service from start to finish: able to book a day for delivery, notified in good time as to the time slot, called on the day to let us know the driver was on his way, hassle-free delivery and set-up. All in all, an amazing experience from start to finish. Love our brand new Leibherr CUP3021 too! T" - Dee, Leicester


"Just wanted to say what a great service. Ordered Mobile A/C Unit Monday afternoon and it was delivered (Thanks also to Parcelforce!) Tuesday morning. It's cool!! (sorry)" - David, High Wycombe.


"I would like to say well done to appliences direct for a fast and reliable service am most impressed with the first class service i have recieved, also thanks to Peter and David who delivered my washing machine today ,very friendly guys who deliver a prompt service" - mrs stewart


"Crew 75 were great, really helpful and went beyond their job to help with delivering my fridge freezer. Thank you!!!" - Sarah Jones


"Great service , delivered on time , issue with goods was sorted by a quick phone call to customer services . EXCELLENT, would definitely reccomend to others" - Pawed


"Great service from Appliance Direct ,very fast and friendly ,would certainly do business with these guys again . many thanks . mr D. Gough." - D.Gough


"Ordered washer dryer Thurs. Arrived following Tuesday. Online service great. Questions promptly answered. " hour delivery slot given by courier. On time delivery. Product well packaged and friendly delivery driver. A* service all round. Now to try and work the high tech beast in my kitchen!" - Busy mum of 9


"after a nightmare experience with another online retailer (cancelled order after several broken promises), I ordered my washing machine from Appliances Direct, who were superb. Goods ordered Monday, delivered as scheduled on Thursday with excellent communications & friendly helpful service. HIGHLY RECOMMENDED :o)" - steve kerry


"After trying several high street retailers which had no idea of customer care, I went online to check appliances direct and from start to finish felt at ease chatting online and speaking to Laura on the phone. All questions and queries were answered and purchase was made. Just awaiting delivery now. Well done Laura!" - A Happy Customer :-)


"Purchased wine fridge which arrived today - excellent service from order to delivery. Thank you very much." - Bernard


"Ordered a gas hobb at about 2pm on the Thursday delivered the next morning by 10! Excellent service and good price will definetly use this company in the future 10/10" - P sales


"We went to the showroom to pick a new washing machine, we were very impressed. The customer service was excellent they did'nt pounce on us like at other stores, we looked around at our own leisure, and when we decided which we were having they gave a recomendation and saved us money. Very pleased with the product and the service, and will recomend and definately use them again. Thanks." - neice


"Had a cooker delivered and fitted last week. The Service from start to finish was superb. The fitter kindly took my cooker outside to wait for collection, something alot of companies wont do! Loved the fact delivery men unpacked it and took the rubbish away. Seamless service as I did not have to arrange a fitter. Very pain free. Thank you! Will definitely recommend and use again." - Sharon B


"We bought a Hotpoint freezer,tumble dryer and a cooker and bosh dishwasher. The service was second to none,the delivery was very fast the men who delivered were so helpful. John lewis completely let me down, So I rang appliances direct and like magic it was sorted. Certainly would recommend them to friends and family. 10/10" - Kelly


"Really impressed, a breath of fresh air to see an online company that's so professional." - Saj


"I Don't often do reviews well honestly never do ! BUT all credit to the sales department I spoke too.Absolutely excellent product information and guidance on helping me make a decision. I did go to a local appliance store who very unhelpful considering I had travelled to see someone face to face. WELL done Stan and Francois. thank you. Ps I will write a review when used my new washer dryer." - Amanda ,Merseyside.


"Ordered a Indesit LPG cooker, arrived 5 days later which was good as had Christmas Day and Boxing Day in the middle of that time ... Thank you all for a very easy purchase" - Kathy J


"5 Stars ***** for Website, Showroom, Product Choice, Delivery & After Sales. Recently purchased a Wine Cooler that we had to return. No problem. Full Refund. Staff in Warehouse Shop excellent. Very Helpful and helped us get the correct Wine Cooler for the job. Also ordered a Fridge and Freezer. Arrived today. Deliveries on time - A window was given which was adhered to - Delivery staff great, helpful and polite. The website is also easy to use but could do with more product details in some cases. Overall 5 Stars and Highly Recommended ***** " - Richard Tarporley


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