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Terms and Conditions

This website,, is operated by Buy It Direct Ltd ('we' or 'us'). These terms will apply to all your domestic purchases of items from the retail section of our Web Site, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order. NB: All appliances sold are intended for Domestic use only. Use of appliances for Commercial purposes will invalidate any warranty.

We may change these terms from time to time. Please check them before you make a new purchase.


You can pay for your order by Visa, MasterCard, Delta/Connect, Switch or Amex. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.

If billing and delivery addresses are not the same, we may require a utility bill for confirmation.

All prices quoted on our Web Site include VAT.

Your Agreement With Us

We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.


Delivery is to mainland UK only. Unfortunately we do not make overseas deliveries.

We aim to despatch all orders as soon as possible and will contact you to arrange delivery.

As we carry our most popular products in stock, we are able to offer fast delivery times. We quote 7 to 14 working days** although many deliveries are carried out much quicker than this. However, some items may be out of stock and the delivery time may extend beyond the quoted 7-14 days. If we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.

Please be aware that due to the bespoke nature of their products, Rangemaster Cookers are built to order. Therefore, the delivery lead time for these items is 4-5 weeks.

If you require your products by a specific date, provided we are able to obtain the products we can arrange an express overnight delivery for an additional charge. Please add this information into your delivery instructions when placing your order.

Please note: The delivery charges stated cover ground floor only with a one man delivery, if you have any special requests for delivery (for example you live in a flat) please make us aware of this at time of purchase and we shall endeavour to arrange special delivery for you, this may come with an additional charge, please contact us for further information. American refrigeration and some range cookers are doorstep or garage delivery due to the size and delivery restrictions.

A re-delivery charge may be applied if you are not available to accept your delivery during the specified time period and the delivery has to be rescheduled.

Please note: We recommend customers not to book any fitters or engineers until you have recieved your goods, and that we are not liable for any fees from the above if a delivery date is not met.

*Unless otherwise stated.

**Working days does not include Saturdays, Sundays or public holidays.


All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.

Cancellation and Returns Information


Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.

Please ensure that you thoroughly inspect your goods for any cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them, if this is done after delivery has taken place, you are required to contact us within 7 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.

Damaged Goods

If you receive goods in a damaged condition, please make a note of this on the despatch note, you will need to notify us of this by phone, email or letter in any case within 7 days from receipt of goods.

Please note: Do not fit an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.

Incorrect Goods/Wrong Amount of Goods

It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.

If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods.


You have the right to cancel your order at any time before goods are delivered to you for any reason. Cancellation notice must be made in writing either by e-message or by email.

A charge may be payable if the cancellation request is received after we have instructed our warehouse to ship your order. (This will be due to the shipping company already having loaded your item onto their vehicle and a delivery job raised.)

If you cancel an order after the goods have been delivered, you will be charged the ACTUAL COST of collecting the items, any item that requires a 2 man delivery team will be charged double. This cost will be deducted from any refund that is due to you. You may return the items at your own expense.

In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. To request a return please complete our online returns form.

When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you with packaging. All items are subject to inspection. If we receive an item that either is not in the condition we sent it or has missing components we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-saleable.

Please note, we are unable to take back items that are bespoke/built to order.

We will reimburse any amounts you have paid to us within 30 days having deducted any return, repackaging or retrieval costs.

Faulty Items

If after fitting your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents) please complete our online returns format your earliest convenience. We shall then arrange for an approved engineer to visit you free of charge and offer you the following options:

  • Repair - if repairable, the engineer will be able to carry out repairs on site or order parts and come back at your convenience to carry out the repair.
  • Replacement - we shall arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time).
  • A full refund - providing the item has been verified by the engineer as being faulty, we shall arrange for the item to be collected from your property and a full refund given. If we find that the item has any accessories or components missing we shall carry out the refund and take out a fee to cover any costs.

Please note, any faulty items have to be seen by an authorised service engineer before any action can be taken. If your goods are not found to be faulty, a call-out charge may be incurred.

If your item becomes faulty after having been fitted for more than 28 days, please let us know so that we can contact the Manufacturer on your behalf to arrange a service call, this is part of the manufacturer's guarantee.

We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return or retrieval costs if applicable.

Complaints Procedure

If in the unlikely event you wish to make a complaint, please contact us in writing:

Customer Care Department
Appliances Direct
Unit 2, The Nursery
Berristow Lane
South Normanton
DE55 2FX

We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.

This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.

Delay or Failure to Perform

We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control e.g.

  • an act of God, explosion, flood, fire or accident
  • war or civil disturbance
  • strike, industrial action or stoppages of work
  • any form of government intervention
  • a third party act or omission
  • failure by you to give us a correct email or delivery address or notify us of any change of address

If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.

Customer Information

If you have any queries or require further information regarding our products or your purchase, call our helpful Customer Care operators on 0844 893 7986 who will be glad to assist you. Lines are open from 9am - 7pm from Monday to Friday and 9am - 5pm Saturday. Alternatively you can e-mail us at or write to our Customer Care department at:

Appliances Direct
Unit 2, The Nursery
Berristow Lane
South Normanton
DE55 2FX

Data Protection and Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us in the future. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.

Caring for Your Purchase

Always refer to the operating, care and maintenance instructions in relation to each product.

Governing Law

All contracts formed between us for the purchase of items from this Web Site shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.

If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


Appliances Direct is registered in England and Wales, under Buy It Direct Limited, Company Number 04171412, with registered offices at Trident Business Park, Leeds Road, Huddersfield HD2 1UA.


Tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by email or by contacting our customer services department.

Product Descriptions

We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.

While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.

The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.

Images on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. We cannot guarantee the reliability or the accuracy of the images. Images on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites. We will supply the product as supplied to us by the manufacturer.

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