How it works:
- After purchasing your chosen service, you’ll receive a call to arrange the ideal delivery and connection date for you. This includes Saturdays & Sundays!
- Upon delivery, the installers will un-box and inspect the new appliance and if needed, will disconnect your old appliance.
- Survey the environment and ensure all existing connections are suitable and carry out a full health and safety assessment to ensure correct installation can take place.
- Once the product is connected, the appliance will be fully tested to ensure it’s in full working order.
- You’ll be provided with a certificate for the energy type or types you’ve been installed and this is verification that the work has been carried out to the highest standard and all safety checks have been made. We’ll even take away and recycle your old appliance if you want us to. For free!
What you need to check before we arrive:
Check your connection
- You’ll need the right supply outlet for your appliance.
- For electric and dual fuel appliances, there needs to be a suitable outlet within 1.5 metres of the location.
- You’ll need the right outlet, for example; a 32 amp outlet for appliances including freestanding electric cookers that consume more than 3KW. A 13 amp outlet will be required for single electric cookers and gas ignition appliances using less than 2.99KW.
- If you‘re buying an electric cooker want us to disconnect and remove your existing gas cooker, then please let us know, as this will require a Gas Safe Registered engineer.
Check your spaces
- We’ll need clear access to the required location. If stairs are involved, our engineers will need the appropriate room to manoeuvre.
- The chosen appliance will fit into the new space. Please note the product specification when buying, the appliance needs room both at the back and sides for ventilation.
Check your environment
- When installing a new cooker, there needs to be clear space above the location. I.e, no power points, switches, boilers or sensors.
- Also, no flammable materials like curtains, fabric coverings, wallpapers, shelving, wood etc.