NOW OPEN 7 DAYS A WEEK!
Mon-Fri 9am-7pm; Sat 9am-5pm; Sun 11am-5pm
Click here for our Opening Times
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Normal Opening Hours
| Monday-Friday | Saturday | Sunday | |
| Sales Line | 9am - 7pm | 9am - 5pm | 10am - 4pm |
| Customer Service Line | 9am - 5pm | 9am - 12pm | Closed |
| Huthwaite Showroom | 9am - 5:30pm | 9am - 5pm | 10am - 4pm |
Bank Holidays: Sales lines open 10am to 5pm.
Customer Service lines open 10am to 2pm.
Christmas Day, Boxing Day: Closed
PAYMENT
We accept all major credit and debit cards including Visa, Mastercard, Switch, Delta, Maestro(excluding Laser cards), Solo and American Express. Please note we only accept payment by Credit Card if the card is registered in the UK or Ireland and we are delivering to the same UK or Irish address.
In order to ensure we can despatch your goods as quickly as possible, credit and debit card payments are taken at the point of order.
There is a small surcharge of 0.95% for credit cards and 2.5% for American Express cards. There is no surcharge for Switch/Maestro, Visa Delta, or Debit cards.
We also offer both Paypal and Google checkout. You can select either of these payment methods from the basket page.
You may also pay for telephone orders by direct fund transfer. Our bank details are as follows:
HSBC, Market Street, Bradford.
Account Number: 52758091
Sort Code: 40-13-15
DELIVERY
| Destination | Delivery for | Cost (Inc VAT) |
| UK Mainland | Small appliances items such as kettles, toasters, free-standing coffee machines etc. |
£4.95 |
Medium sized items - Hobs (up to £250) cooker hoods (under £300 in value), steel sinks, microwaves (under £350). |
£9.95 | |
| Large sized items such as fridges, fridge freezers and washing machines etc. certain larger hobs and hoods | £24.95 | |
| Orders with 2 or more large items | £34.98 | |
| Oversize items (e.g. side-by-side fridge freezers) | £49.95 |
Additional charges apply to the following areas: Scottish Highlands and Islands, N.Ireland, Ireland, Channel Isles, Isle of Wight, Isle of Man.
As we carry our most popular products in stock we are able to offer fast delivery times. We quote 7-10 working days although many deliveries are carried out much quicker than this. Occasionally when items are out of stock delivery times may be extended beyond the quoted 7-10 days, however if this is the case then we will contact you to let you know what is happening and offer alternatives with shorter lead times.
Rangemaster cookers are built to order so the lead time for these products is 4-5 weeks.
For most appliances we use two-man delivery teams to ensure that your goods arrive safely. As part of this high quality service our drivers will deliver your new appliance into your home, unpack it, allow you time to check for any damage before asking you to sign for the goods and then take all the packaging away with them. Deliveries can take place from 7am till 8pm.
NB
WEBSITE SECURITY
We have a detailed security policy in place to ensure that your data is safe. All transactions are conducted on our secure server and all your data is kept on fully secure internal servers with full 128bit encryption.
If you have any questions/comments about privacy or security, please contact us via the eMessaging service.
PRIVACY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The reasons for collecting information about you are to process your order, to provide you with the best possible service and to process any orders for products or services you may place with our third party co-marketing partners. We never collect sensitive information about you without your explicit consent and will give you the option to refuse any marketing emails. We ensure that the information we hold is accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information that we hold will be held securely in accordance with our internal security policy and the law. We never pass on personal information to any third parties except where necessary for the fulfilment of your order or where we are required to do so by law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Should you wish, you can usually modify your browser to prevent this happening.
In addition, from time to time we may also market certain third party services through our site. Should you choose to accept an offer from a third party, we will pass your relevant personal information, including your name, postal address, credit/debit card number and any other required billing information to that specific third party.
WEEE REGULATIONS
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.
The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.
For example, if a customer bought a new appliance from us we would accept their old appliance back and prevent it going into a landfill site by disposing of it safely. The recycling/disposal service is offered free of charge. Customers must return their WEEE item to us within 28 days of purchasing their new item. Alternatively we offer a collection service charged at £19.98 (inc VAT) - this service must be requested at the time of ordering your new appliance. Any appliances that we are collecting should be disconnected and ready for collection at the time the new appliance is delivered.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
PROMOTIONAL CODES
If you sign up to our Buy it Direct latest offers we will send you promotional codes from time to time.
How to use the promotional code - At the basket page enter the code into the "promotional code" box and click "recalculate" this will add the discount which will be visible on your order. If the offer is a discount on delivery then the relevant discount is applied once a qualifying delivery method has been selected in the checkout process.
Terms and Conditions - Only one code per order. Codes are available for online use only unless otherwise specified. All codes have an expiry date and Buy it direct Ltd reserve the right to cancel any order which abuses or exploits any promotional code. All codes are subject to change or termination at any time without prior notice.
AFTER SALES SERVICE
At Appliances Direct, we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.
Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. At Appliances Direct we aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service.
TECHNICAL HELP
Most of the purchases you make have lifetime technical support directly with the manufacturer*. As we sell over 15,000 products from more than 450 manufacturers it is not possible for us to provide you with the same level of technical expertise as the manufacturers. To find the contact details of their dedicated helpline, please click here.
If you are unable to contact the manufacturer or if you are unhappy with their service then send us an eMessage and we will do our best to solve your problem.
LATE DELIVERY
If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service or send us an eMessage.
DAMAGED / MISSING ITEMS / WRONG ITEMS
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get knocked about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.
If damage is noticed at point of delivery the order can be refused and returned with the driver.
We would advise that you let the driver unpack your appliances so you can check them upon receipt.
Please note - All damaged/missing/incorrect items must be reported within 48 hours of receipt. Do not fit an item/appliance if it is damaged. By fitting an item you are accepting the goods and we will be unable to accept the item for return regardless of condition.
In order to help us resolve issues arising from these problems, please use our eMessages system within 48 hours of delivery or expected delivery in case of non receipt.
FAILED DELIVERIES
We understand that sometimes you will not be available to receive your goods. For all items except large items (kitchen appliances and large TVs), our couriers will attempt redelivery once after which you will be charged for any further redelivery attempts. For large items, if we have notified you of a delivery date and you are unavailable to receive the goods, a redelivery charge will apply.
CANCELLATION
If you are a consumer based in the UK and not a business or organisation then this section applies to you.
We want you to be entirely happy with your purchases from Appliances Direct. If you change your mind after placing your order you can cancel at any time before the goods are despatched, regardless of the reason. There is no cost for cancelling your order before despatch.
You can also cancel your order within 7 working days from the day following delivery.
Click here for details about how to cancel your order and return your goods to us.
FAULTY ITEMS
On rare occasions products may develop a fault. At Appliances Direct our flexible no fuss policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimise the time you are without a working item.
All new goods we sell to UK and Irish consumers have at least 12 months warranty. If you live in another country the warranty usually has the same terms but you will need to check directly with the manufacturer’s local service centre to confirm this.
Our policy for dealing with faulty items differs depending when the fault happens and applies only to goods sent to the UK, Channel Islands and Ireland.
Faults Occurring Within 28 Days of Receipt: If any product develops a fault within the first 28 days, we can offer you a repair or a replacement whichever is more convenient. If you purchased a large kitchen appliance or a TV over 32" we require you to contact the manufacturer in the first instance who will arrange for a onsite visit from an engineer. To contact the manufacturer, click here for their contact details. If an engineer is unable to repair the goods they will provide a reference number and direct you back to us to arrange a replacement. Please ensure you have the reference number to hand when you contact us. Unfortunately we are unable to provide a replacement until the original goods are back with us.
Faults Occurring Within 1 year (3 months for refurbished products): If you've had the product for up to 1 year, your product will be repaired directly by the manufacturer. If that's not possible we will give you a replacement, or if that's not possible, a refund.
Faults Occurring After 1 year but within manufacturer’s warranty period: Please contact the manufacturer directly to arrange a repair.
Faults Occurring Outside Manufacturer’s warranty period: We are able to quote on repairs for some items such as Laptops and TVs. Please contact us by eMessage for more details.
Please note a handful of manufacturers include a warranty registration form in the box - don’t forget to complete this and send it off within the specified time period. If you have purchased a Kitchen Appliance for commercial use (such as hotel or nursing home) please be aware that most manufacturers only provide a warranty for domestic use.
For many products you can extend your warranty and support cover for up to 5 years either at the time of order or within the period of the manufacturer’s warranty. Please call our Sales team on or send us an eMessage to enquire about warranty extensions.
Click here for the returns process for faulty goods.
