Kitchen Appliances Direct

Delivery

	Choose a Date to Suit You You decide the delivery date! We deliver to nearly all UK postcodes 7 days a week - Monday to Sunday 7am to 8pm. You can choose a date at our checkout or with our Sales team.		Keeping You Informed For large appliances you will receive a text and an email the afternoon before delivery to confirm an estimated 3 hour time slot. You will also receive a confirmation call from our driver 30 minutes before delivery.
	Next Day Delivery Need it in a hurry? If we have stock in our warehouse, we can offer you delivery next day (Monday to Sunday). Simply order before midday over the web or by phone.		2 Man Delivery All large items will be delivered to your door by a 2 man team to make sure your goods arrive safely.
	Room of your Choice Our delivery team will take your new Appliance to the room of your choice. The room needs to be on the ground floor. Range Cookers and American Fridges cannot be taken upstairs and American Fridges will usually be delivered to your front door or garage only.		Unpacking your Goods As part of our service, our drivers will deliver your new Appliance into your home and unpack it for you, allowing you to inspect for damages. Also, the driver will leave with all the packaging.
	Installation We can deliver and install your new Appliance at the same time! We can install all freestanding Dishwashers, Washing Machines, and Cookers. Please note if you would like this service, we will contact you to confirm the delivery and installation date.		Removal of Your Old Appliance To complete our full delivery service we can also take away your old appliance for recycling for just £15.

Delivery Prices

Destination	Item Type	Delivery Type
		Standard (Usually 3 Days)	Next Day & Saturdays	Sundays
UK Mainland	Small appliances items such as kettles, toasters, free-standing coffee machines etc. Order before 5.30pm for next day delivery.	£4.95	£9.95	-
	Medium sized items - Hobs (up to £250) cooker hoods (under £300 in value), steel sinks, microwaves (under £350) and TVs up to 42". Order before 5.30pm for next day delivery.	£9.95	£14.95	-
	Large sized items such as fridges, fridge freezers and washing machines etc. certain larger hobs and hoods and TVs 43" and above. Order before 1pm for next day delivery.	£19.95	£29.95	£29.95
	Orders with 2 or more large items Order before 2pm for next day delivery.	£29.95	£39.95	£39.95
	Oversize items such as side-by-side fridge freezers and range cookers Order before 1pm for next day delivery.	£39.95	£49.95	£49.95

Additional charges apply to the following areas; Scottish Highlands and Islands, N.Ireland, Ireland, Channel Isles, Isle of Wight, Isle of Man.

Most products on our website are in stock and available for next day or 3 day delivery.

In the rare case an item is out of stock , we will contact you as soon as we have delivery details from the manufacturer so you can choose a convenient delivery date.

Rangemaster cookers are built to order so the lead time for these products is 4-5 weeks.

For most appliances we use two-man delivery teams to ensure that your goods arrive safely. As part of this high quality service our drivers will deliver your new appliance into your home, unpack it, allow you time to check for any damage before asking you to sign for the goods and then take all the packaging away with them. Deliveries can take place from 7am till 8pm.

NB

• Delivery is to ground floor only and all American fridge freezers are doorstep delivery or delivered into a garage unless stated otherwise.
• All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must report this to us within 48 hours of delivery.

European Deliveries

We have entered into an agreement with Parcelforce Worldwide whereby our customers in specified countries in mainland Europe wishing to purchase from us can enter into a contract with Parcelforce Worldwide to have products shipped to those countries.

Delivery costs to non-UK destinations are calculated on an order by order basis and is dependent on the delivery destination and value of the goods ordered. The delivery cost will be advised at the time of placing your order online.

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Installations & Recycling

We install freestanding appliances as they’re delivered into your home and take your old appliance away!

Our popular installation service costs from as little as £19 and covers a wide range of freestanding appliances. It’s easier than getting a kitchen fitter, gas man or an electrician in and our trained installer will perform the following premium service upon delivery your new appliance:

• Position the appliance in the room of choice
• Disconnecting the old appliance
• Install the new appliance and connect to an existing point
• Test everything is working correctly
• Remove all packaging

We can also take away your old appliance for just £14. It’s very difficult to get appliances taken away by the council or at the tip. With our Old Appliance Recycling service we can remove the old appliance from your property and take it away with us after delivering your new appliance.

Installation or Service	Appliance Type	Price
Old Appliance Recycling	All appliances	£14.97
Wet installation	Freestanding washing machines, dishwashers, fridge freezers.	£19.97
Electric installation	Freestanding ovens, cookers and hobs.	£69.97
Gas installation	Freestanding ovens, cookers and hobs.	£89.97

NB: Installation service is only available on freestanding appliances.

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After Sales Service

At Appliances Direct, we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. At Appliances Direct we aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service. For more information go to our Customer Service section

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Late Delivery

If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service or send us an eMessage.

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Damaged Items / Missing Items / Wrong Items

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get knocked about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.

If damage is noticed at point of delivery the order can be refused and returned with the driver.

 

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Failed Deliveries

We understand that sometimes you will not be available to receive your goods. For small appliances our couriers will attempt redelivery once after which you will be charged for any further redelivery attempts. For large items requiring two-man delivery, if you have been advised of a delivery date by us and are subsequently not available to accept the goods, a redelivery charge will be applied. You may contact us at anytime up until 11:30am of the working day before delivery to re-arrange without any additional charge.

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