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Delivery Information
Delivery
| Destination | Delivery for | Cost (Inc VAT) |
| UK Mainland | Small appliances items such as kettles, toasters, free-standing coffee machines etc. |
£4.95 |
Medium sized items - Hobs (up to £250) cooker hoods (under £300 in value), steel sinks, microwaves (under £350). |
£9.95 | |
| Large sized items such as fridges, fridge freezers and washing machines etc. certain larger hobs and hoods | £24.95 | |
| Orders with 2 or more large items | £34.98 | |
| Oversize items (e.g. side-by-side fridge freezers) | £49.95 |
Additional charges apply to the following areas; Scottish Highlands and Islands, N.Ireland, Ireland, Channel Isles, Isle of Wight, Isle of Man.
As we carry our most popular products in stock we are able to offer fast delivery times. We quote 7-10 working days although many deliveries are carried out much quicker than this. Occasionally when items are out of stock delivery times may be extended beyond the quoted 7-10 days, however if this is the case then we will contact you to let you know what is happening and offer alternatives with shorter lead times.
Rangemaster cookers are built to order so the lead time for these products is 4-5 weeks.
For most appliances we use two-man delivery teams to ensure that your goods arrive safely. As part of this high quality service our drivers will deliver your new appliance into your home, unpack it, allow you time to check for any damage before asking you to sign for the goods and then take all the packaging away with them. Deliveries can take place from 7am till 8pm.
NB
After Sales Service
At Appliances Direct, we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.
Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. At Appliances Direct we aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service. For more information go to our Customer Service section
Late Delivery
If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service or send us an eMessage.
Damaged Items / Missing Items / Wrong Items
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get knocked about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.
If damage is noticed at point of delivery the order can be refused and returned with the driver.
Failed Deliveries
We understand that sometimes you will not be available to receive your goods. For small appliances our couriers will attempt redelivery once after which you will be charged for any further redelivery attempts. For large items requiring two-man delivery, if you have been advised of a delivery date by us and are subsequently not available to accept the goods, a redelivery charge will be applied. You may contact us at anytime up until 11:30am of the working day before delivery to re-arrange without any additional charge.
