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FAQ at Kitchen Appliances Direct


Opening Hours

  Monday-Thursday Friday Saturday Sunday
Sales Line 9am - 7pm 9am - 6pm 9am - 5pm 11am - 5pm
Customer Service Line 9am - 5pm 9am - 5pm 9am - 12pm Closed
Huthwaite Showroom 9am - 5:30pm 9am - 5:30pm 9am - 5:00pm 11:00 - 5:00pm


Bank Holidays: Sales Counter and Sales lines open 10am to 5pm.
Customer Service and Order Processing lines open 10am to 2pm.

Christmas Day, Boxing Day, New Year's Day: Closed



Visit Us

Want to get "hands on" and see our appliances close up? Now you can, visit our NEW Showroom in Huthwaite, just 5 minutes from Junction 28 of the M1. We have over 300 appliances on display and a team of advisers with a combined total of over 50 years experience in the business.

Showroom Address: Appliances Direct, Common Road, Huthwaite, Notts, NG17 2JL

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Awards

Sunday Times Fast Track 100
24th in 2005 | 10th in 2006
64th in 2007
 
2005 Regional Finalists
2003 Regional Finalists
Best Sales and Marketing Online - Winners
Best Customer Care - Runners Up
Best End to End Business - Runners Up
 
E-Trading Category Winners
E-Business Category Winners
E-Business Category Winners E-Trading Category Winners
E-Business Category Runners Up

Nottinghamshire Company of the Year Award 2004 Finalists
Finalists in the Parcel Force awards for Excellence in Customer Services
Finalists in the SDC Awards for Excellence in Customer Services
Finalists in the Growing Business Awards for Technology in Business

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Delivery

We've marked an end to those dreaded delivery problems, you know, the one where you are told that delivery will be between 9am and 1pm and you receive your goods at 1.30 only to have your precious new appliance dumped literally on your doorstep. Then, before you have chance to even check they've delivered the right item the delivery van is gone!

We know just how important delivery is, so we use dedicated two-man teams to ensure that your appliance arrives safely in one piece. As part of the high quality service our drivers will deliver your new appliance to the room of your choice, unpack it, allow you time to check for any damage before asking you to sign for the goods and then take all the packaging away with them. Could you ask for more?

Delivery charges are 19.97 for a single item and a further 9.93 for the second item. Any items after this are free. For full details see our terms and conditions.

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Payments

We accept all major credit and debit cards including Visa, Mastercard, Visa, Delta, Maestro, Solo and American Express. Please note we only accept payment by Credit Card if the card is registered in the UK or Ireland and we are delivering to the same UK or Irish address. Payments made by credit card are subject to a 0.95% surcharge (American Express 2.5%).

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Cancellation

You have the right to cancel at any time preceding despatch of your goods. A charge may be payable if the cancellation request is received after we have instructed our warehouse to ship your order. (This will be due to the shipping company already having loaded your item onto their vehicle and a delivery job raised.) If you are a UK consumer (not a business or Sole Trader), the Distance Selling Regulations give you the right to cancel the contract within 7 days after delivery. If you decide to return an item, you are responsible for the costs of carriage and of insuring the goods in transit. The item must not be used, and must be 'as new' when returned to us. When we receive the item, providing it is returned in the appropriate condition, you will be issued with a full refund to your original payment method within 7 days.

NB All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must be report this to us within 48 hours of delivery.

For more information about our returns process please see our full terms and conditions.

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Terms & Conditions

Click here to see our full Terms and Conditions together with details about our after sales service.

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Warranty

For extra peace of mind we provide you with the option to purchase an extended warranty. From time to time products may fail and invariably it's when the manufacturers guarantee has expired! For details on extended warranties please contact our Sales team on 01623 445070.

It is the responsibility of the customer to register all warranties.

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Customer Services

We pride ourselves on our quality of service. We believe that the best form of marketing is through word of mouth and companies who succeed do so as a result of listening to their customers. In a recent independent survey of our customers, over 99% rated our service as excellent. If for any reason you are unhappy with our service, please contact us by eMessage and we promise to investigate your complaint within 24 hours.

If you are experiencing a problem with your product or need to return an item please see our returns policy.

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Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The reasons for collecting information about you are to process your order, to provide you with the best possible service and to process any orders for products or services you may place with our third party co-marketing partners. We never collect sensitive information about you without your explicit consent and will give you the option to refuse any marketing emails. We ensure that the information we hold is accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information that we hold will be held securely in accordance with our internal security policy and the law. We never pass on personal information to any third parties except where necessary for the fulfilment of your order or where we are required to do so by law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Should you wish, you can usually modify your browser to prevent this happening.

In addition, from time to time we may also market certain third party services through our site. Should you choose to accept an offer from a third party, we will pass your relevant personal information, including your name, postal address, credit/debit card number and any other required billing information to that specific third party.

View our full privacy policy.

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Security

We have a detailed security policy in place to ensure that your data is safe. All transactions are conducted on our secure server and all your data is kept on fully secure internal servers with full 128bit encryption.

If you have any questions/comments about privacy or security, you should email us at info@appliancesdirect.co.uk.

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WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

For example, if a customer bought a new laptop from us we would accept their old laptop and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

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Robot Vacs from 59

Robot Vacs from 59

EXCLUSIVE DEALS

Robot Vacuum Cleaner Halogen Oven and Accessory Pack Food Dehydrator Wireless Smart Body Scale Frozen Dessert Maker

EXCLUSIVE DEALS

Robot Vacuum Cleaner Halogen Oven and Accessory Pack Food Dehydrator Wireless Smart Body Scale Frozen Dessert Maker
Show inc VAT