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Delivery

Choose a Date
Choose a Date to Suit You

You decide the delivery date! We deliver to nearly all UK postcodes 6 days a week - Monday to Saturday 8am to 8pm. We also despatch Sunday for Monday delivery. For 2 man items (large Appliances and TVs) you always get a choice of the delivery day - your options are Priority (Next Day), Saturday or any other day.

Timed Delivery Slots
Timed Delivery Window

No more waiting around all day for delivery! For 1 man deliveries we mostly use DPD who will provide you with a 1 hour time window for delivery. For our 2 man service, you will be contacted the evening before and on the morning of your delivery to give you and confirm a time window. The drivers will also keep you  informed during the day of delivery in case there are delays due to traffic.  


Next Day Delivery
Need it in a hurry?

We offer next day delivery on 1000's of products! Order before 9pm Monday to Friday (or before 4pm on Sundays) and we can deliver your order the very next day to the majority of UK addresses. (Add a couple of days for outlying areas such as Northern Ireland, Scottish Highlands & Islands, Isle of Man and the Channel Isles). 

Change your Delivery
Need to Change your Delivery Slot?

We understand things can change and you may need to rearrange your delivery after you have already chosen a date. This option is available to you, however we ask that you let us know with at least 3 working days notice.


Two-man Delivery
2 Man Delivery

All large items will be delivered by our 2 man delivery teams to make sure your goods arrive safely at your home or place of work.

Unpacking
Unpacking your Goods

As part of our service for large two man deliveries, our drivers will deliver your new Appliance or TV to your home to a room of your choice and unpack it for you, allowing you to inspect it just in case there has been any transit damage. Unlike some of our competitors, this service is free of charge. Also, if requested, the driver will take away all the packaging, again this is a free service.


Choose a Room
A Room of your Choice

For large two man deliveries, our delivery team will take your large item to the room of your choice. The room needs to be on the ground floor as we cannot deliver a large Appliance up or down stairs. For Range Cookers and American Fridges, if your door is not wide enough, we will only be able to deliver to your front door or garage.

Connection
Connection

We can connect your new Appliance to your water inlets and outlets at the same time as we deliver! All our drivers are trained to in basic plumbing. We can connect and disconnect all freestanding Dishwashers and Washing Machines.


Removal
Removal of Your Old Appliance

To complete our full delivery service we can also take away your old Appliance or TV for recycling. There is a small charge for this to cover the cost of handling and transport.

UK Mainland (excluding Scottish Highlands)

Product Size
Click here for size definitions
Next Day Cut Off* Standard Delivery up to 4 days.  

(8am - 8pm)
Next Working Day & Day of your choice

(8am - 8pm)
Saturday Delivery

(8am - 7pm)
Click & Collect
View Our Stores
Small Mon to Fri: 9pm
Sun: 4pm
£1.95 £2.95

£9.95

Free
Medium Mon to Fri: 9pm
Sun: 4pm
£4.95 £9.95

£14.95

Free
Large 
(1 man service)
Mon to Fri: 9pm
Sun: 4pm
£9.95 £14.95

£19.95

Free
Large
2 Man Delivery
Mon to Thurs: 9pm
Fri : 4pm
Sun: 4pm
£19.95 £29.95 £34.95 Free
Very Large
2 Man Delivery
Mon to Thurs: 9pm
Fri: 4pm
Sun: 4pm
£29.95 £34.95 £39.95 Free

*Next Day Cut Off - depends on receipt of cleared funds and completed payment security checks
Discounted Local Delivery

Local Delivery Rates

If you’re having your 2 man items delivered to a Sheffield, Nottingham, Derby, Huddersfield, Halifax or Wakefield (S, NG, DE, HD, HX & WF  postcodes), due to these location being close to our warehouse, we can offer a discounted delivery

Product Size
Click here for size definitions
Next Day Cut Off* Standard Delivery

(Day of your choice but not next day)
Next Working Day

(8am - 8pm)
Saturday Delivery

(8am - 7pm)
Click & Collect

View Our Stores
Large
2 Man Delivery
Mon to Thurs: 9pm
Fri: 4pm
Sun: 4pm
£14.95 £19.95 £24.95 Free
Very Large
2 Man Delivery
Mon to Thurs: 9pm
Fri: 4pm
Sun: 4pm
£24.95 £29.95 £34.95 Free

*Next Day Cut Off - depends on receipt of cleared funds and completed payment security checks

Outside UK Mainland (Including Ireland and Scottish Highlands)

Product Size
Click here for size definitions
Delivery Service Scottish Highlands
(8am - 8pm)
Scottish Islands
(8am - 8pm)
Channel Isles, Isles of Man and Wight
(8am - 8pm)
Small Rapid: 1 to 3 days £14.95 £14.95 £14.95
Standard: Up to 5 days £9.95 £9.95 £9.95
Medium Rapid: 1 to 3 days £19.95 £19.95 £19.95
Standard: Up to 5 days £14.95 £14.95 £14.95
Large (1 man service) Rapid: 1 to 3 days £24.95 £24.95 £29.95
Standard: Up to 5 days £14.95 £19.95 £24.95
Large
2 Man Delivery
Standard: Within 5 days. We will call you to arrange a date. £49.95 £49.95 £49.95
Very Large
2 Man Delivery
Standard: Within 5 days. We will call you to arrange a date. £59.95 £59.95 £69.95

Product Size
Click here for size definitions
Delivery Service Northern Ireland
(8am - 8pm)
Republic of Ireland
(8am - 8pm)
Small Rapid: 1 to 2 days £14.95 £14.95*
Standard: Up to 5 days £9.95 £9.95
Medium Rapid: 1 to 2 days £14.95 £14.95*
Standard: Up to 5 days £9.95 £9.95
Large (1 man service) Rapid: 1 to 2 days £14.95 £14.95*
Standard: Up to 5 days £14.95 £9.95
Large
2 Man Delivery
Standard: Within 5 days. We will call you to arrange a date. £34.95
£10 per additional item
£34.95
£10 per additional item
Very Large
2 Man Delivery
Standard: Within 5 days. We will call you to arrange a date. £49.95
£10 per additional item
£49.95
£10 per additional item

*Dublin 1 to 2 days, rest of Ireland 3 to 4 days

Most products on our website are in stock and available for next day delivery. In the rare case an item is out of stock, we will contact you as soon as we have delivery details from the manufacturer so you can choose a convenient delivery date.

All items should be inspected upon delivery and damages noted on the delivery document If you notice damage after the goods are delivered you must report this to us within 48 hours of delivery.

Product Size Definitions

Please see our definitions of sizes here to calculate your delivery price using the prices above.

  • Small: Gadgets, Drones, Juicers & small appliances, Cooking accessories, TV accessories
  • Medium: Air purifiers, Hoovers, Taps, Dehumidifiers, Heaters
  • Large (1 man ie less than 30 Kgs): Cooker hoods, Hobs, Sinks, TVs up to 43”, Air conditioners, TV Stands
  • Large 2 Man Delivery: Washing Machines, Dryers, Dishwashers, Fridges, Ovens, Cookers, some large Hoods & Hobs, TVs over 43", large Air Conditioners , Granite & Ceramic sinks, Wine Coolers.
  • Very Large 2 Man Delivery: Range Cookers & American Fridge Freezers

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European Deliveries

We have entered into an agreement with various couriers whereby our customers in the Republic of Ireland and mainland Europe wishing to purchase from us can enter into a contract with our couriers to have products shipped to those countries.

Delivery costs to non-UK destinations are calculated on an order by order basis and is dependent on the delivery destination and value of the goods ordered. The delivery cost will be advised at the time of placing your order online.

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Installation of your Washing machine or Dishwasher

Buy any new cooking, refrigeration or integrated washing appliance and you'll also be able to take advantage of our fully comprehensive installation service, which ensures safe, professional connection of almost any appliance we sell. The service includes disconnection and recycling of your old appliance as well as the superb benefit of having delivery and installation take place at the same time, instead of waiting around on different days. This can include Saturdays and Sundays as well!

Installations are carried out by professional, registered installers and can offer you peace of mind when it comes to thinking about how you'll maneuver your new range cooker or large side by side fridge freezer into your house and takes away the hassle and potential trouble of getting it connected to an appropriate mains and/or water source.

For more information on our range of services available, please see our Installation pages here

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Connections & Recycling

We connect freestanding appliances as they’re delivered into your home and take your old appliance away!

Our popular connection service costs from as little as £19 and covers a wide range of freestanding appliances. It’s easier than getting a kitchen fitter, gas man or an electrician in and our trained installer will perform the following premium service upon delivery your new appliance:

  • Position the appliance in the room of choice
  • Disconnecting the old appliance
  • Connect the new appliance and connect to an existing point
  • Test everything is working correctly
  • Remove all packaging

We can also take away your old Appliance away for recycling for just £19.95. It’s very difficult to get appliances taken away by the council or at the tip but with our service we will take it away with us when we delivery your new products.

Connection or Service Appliance Type Price
Old Appliance Recycling All Appliances £19.95
Wet Connection Freestanding Washing machines &  Dishwashers £19.95

NB: Connection service is only available on free-standing Appliances, not integrated ones.

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After Sales Service

At Appliances Direct, we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get mis-routed by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. At Appliances Direct we aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service. For more information go to our Customer Service section

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Late Delivery

If your goods haven’t arrived when expected, please follow the link in your email to use our online tracking service. If it is after the day of delivery, if you have no resolution with the delivery company, please send us an eMessage and we will chase on your behalf. 

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Damaged Items / Missing Items / Wrong Items

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get knocked about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get mis-routed or lost in transit.

If damage is noticed at point of delivery, please sign the driver's delivery sheet as "Damaged".

 

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Failed Deliveries

We understand that sometimes you will not be available to receive your goods. For small appliances our couriers will attempt re-delivery once after which you will be charged for any further re-delivery attempts. For large items requiring two-man delivery, if you have been advised of a delivery date by us and are subsequently not available to accept the goods, a re-delivery charge will be applied.

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