Delivery information

Delivery prices

Our delivery prices vary depend on size and weight of the items purchased. The pricing table below acts as a guide however final delivery charges will be calculated before you purchase during checkout. For any non UK or Ireland deliveries please call 0871 984 4416 (calls cost 13ppm plus your network access charge)

FAQs

• How does delivery work?

  Our delivery team can carry large appliances to any ground floor room but can't move them up or downstairs. While very large items (like American fridge freezers and range cookers) will be delivered to a doorstep or garage – except when redundant, or if there is a COVID risk (i.e. too many people in the household).

  We deliver small items to the following EU mainland countries:

  • Andorra, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain and Sweden. This costs £19.96, and delivery will take up to 10 days from dispatch.
  • Finland, Gibraltar and Norway. This costs £39.96, and delivery will take up to 10 days from dispatch.
• Can I track my order?

  Yes, just log in to your account to see your order’s latest update. Don't have an account? you can still track your order here

• How does delivery work?

  If you're out when our courier tries to deliver your appliance, they'll leave a card that explains how to rearrange the delivery. If this happens:

  • For small items: our couriers will attempt to redeliver it once, then charge you for subsequent redelivery attempts.
  • For large, two-man deliveries: our couriers issue a redelivery fee every time.
• I’ve ordered more than one item

  We work with various couriers and suppliers, so if you've ordered multiple items, they may arrive separately. This will be as per the delivery method and time displayed on the product page. However, we'll let you know in advance and, if possible, offer you a single delivery slot.

• Do you offer an installation service?

  We offer specialist connections and installations for a wide range of appliances, including integrated, wall-mounted air conditioners, free-standing washing machines and American fridge freezers. You’ll need to pay for this service when purchasing your appliance, so we can synchronise the delivery and installation.

• Do you offer a recycling service?

  Yes, we'll remove your old appliance and recycle it for just £19.95 – but you'll need to pay for this service when buying a new appliance. We also accept unwanted electricals for free when purchased on a like-for-like basis, and you return the unwanted device within 28 days.

• What if something isn’t quite right?

  We aim to deliver all our orders on time and in perfect condition. But on the rare occasion this doesn't happen, please contact us as soon as possible.

  Ideally, you should inspect your goods at the point of delivery, refuse any damaged items and sign the driver’s delivery sheet ‘damaged’. This way, the courier can return it, and we can quickly dispatch a replacement. If you notice any damage after the delivery, please report this within 48 hours.

• I have another question...

  Not a problem. Our award-winning customer service team are on-hand to help seven days a week. Just drop us a line on 0871 984 4416.