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We're taking orders and delivering as normal, and doing everything we can to protect our customers and staff. Learn more

Christmas FAQ's
Answered

Will you be delivering in time for Christmas & the New Year?

Product size Cut off for Christmas delivery (UK Mainland Only)
Large 2 Man & Very Large 2 Man items Order by Tuesday 22nd December (*Must choose next day delivery option)
Small 1 Man items Order by Wednesday 23rd December (*Must choose next day delivery option)
Medium & Large 1 Man items Order by Tuesday 22rd December (*Must choose next day delivery option)

Product size Cut off for Christmas delivery (Scottish Highlands, Northern Ireland & Isle of Wight)
Large 2 Man & Very Large 2 Man items Order by Tuesday 15th December (*Must choose rapid delivery option)
Small 1 Man items Order by Friday 18th December (*Must choose rapid delivery option)
Medium & Large 1 Man items Order by Wednesday 16th December (*Must choose rapid delivery option)

Product size Cut off for Christmas delivery (Scottish Offshore Islands, Isle of Man, Isles of Scilly, Ireland)
Large 2 Man & Very Large 2 Man items Order by Friday 11th December (*Must choose rapid delivery option)
Small 1 Man items Order by Thursday 17th December (*Must choose rapid delivery option)
Medium & Large 1 Man items Order by Tuesday 15th December (*Must choose rapid delivery option)

Product Size Cut off for New Years delivery (UK Mainland Only)
Large 2 Man & Very Large 2 Man items Order by Tuesday 29th December (*Must choose next day delivery option)
Small 1 Man items Order by Wednesday 30th December (*Must choose next day delivery option)
Medium & Large 1 Man items Order by Tuesday 29th December (*Must choose next day delivery option)

Product size Cut off for New Years delivery (Scottish Highlands, Northern Ireland & Isle of Wight)
Large 2 Man & Very Large 2 Man items Order by Thursday 17th December (*Must choose rapid delivery option)
Small 1 Man items Order by Sunday 20th December (*Must choose rapid delivery option)
Medium & Large 1 Man items Order by Friday 18th December (*Must choose rapid delivery option)

Product size Cut off for New Years delivery (Scottish Offshore Islands, Isle of Man, Isles of Scilly, Ireland)
Large 2 Man & Very Large 2 Man items Order by Sunday 13th December (*Must choose rapid delivery option)
Small 1 Man items Order by Friday 18th December (*Must choose rapid delivery option)
Medium & Large 1 Man items Order by Thursday 17th December (*Must choose rapid delivery option)

What are your store and telephone opening hours over the festive period?

Phone & Store Opening Times

Due to the continued pandemic & guidelines surrounding Covid-19 we are experiencing higher than normal call volumes.

To reduce your wait time we have introduced a call back system. During working hours we are working extremely hard to maximise our teams availability to speak to all our customers as promptly as possible. We are completing call-backs up to 6pm, so if you’re in the queue, don’t worry you will be called back.

Have you tried logging into My Account? Some commonly asked questions can be found in here, as well as allowing you to track your order or obtain a duplicate invoice.

Sales Sales Sales Business Sales Customer Services East Midlands Store Huddersfield Store Elland Collection Point
Monday 9am - 8pm 9am - 5.30pm 9am - 7pm 9am - 6pm 9am - 6pm 9am - 5:30pm Closed 9am - 6pm
Tuesday 9am - 8pm 9am - 5.30pm 9am - 7pm 9am - 5:30pm 9am - 5:30pm 9am - 5:30pm Closed 9am - 6pm
Wednesday 9am - 8pm 9am - 5.30pm 9am - 7pm 9am - 5:30pm 9am - 5:30pm 9am - 5:30pm Closed 9am - 6pm
Thursday 9am - 8pm 9am - 5.30pm 9am - 7pm 9am - 5:30pm 9am - 5:30pm 9am - 5:30pm Closed 9am - 6pm
Friday 9am - 7pm 9am - 5.30pm 9am - 7pm 9am - 5pm 9am - 5pm 9am - 5:30pm Closed 9am - 6pm
Saturday 9am - 5pm Closed 9am - 5pm Closed 9am - 5:00pm 9am - 5pm Closed 9am - 2pm
Sunday 10am - 4pm Closed 10am - 4pm Closed 9am - 5:30pm 10am - 4pm Closed 10am - 4pm
Bank Holidays 9am - 5pm 9am - 5pm 9am - 5pm Closed 9am - 3pm 10am - 4pm 10am - 4pm 10am - 4pm
 
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