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Caring for your new Appliance

Freedom Extended Care

Click here to find out more about Freedom extended care


Protect your new Appliance against the cost and hassle of unexpected failure.

Why is our Care Plan so good?

It's cheaper than a single call-out! You could end up paying from at least £20 for a washing machine just for a service call - and that's without labour and parts.

We'll cover you for accidents! We understand that occasionally things can happen by accident which can leave you with a damaged machine, taking out our care plan will cover you for situations like this; giving you complete peace of mind.

Your call will be dealt with in one contact centre. You won't be passed from one place to another until you find the person you need to talk to.

No excess charges. There are no hidden fees! All genuine repair costs including parts, labour and call-out charges are with no excess or upfront payments needed by you.

PDF Click here for the Key Facts

Call the Care Team now to add peace of mind to any item bought from us, on 0844 893 7998.

This does not affect your statutory rights.

Manufacturer Warranty

Once you receive your new appliance you should register it as soon as possible with the manufacturer to activate their warranty. This is really important as they will offer you the best cover and service options for your new appliance.

All new goods we sell to UK and Irish consumers have at least 12 months warranty. If you live in another country the warranty usually has the same terms but you will need to check directly with the manufacturer's local service centre to confirm this.

Most of the purchases you make have lifetime technical support directly with the manufacturer*. As we sell over 15,000 products from more than 450 manufacturers it is not possible for us to provide you with the same level of technical expertise as the manufacturers. To find the contact details of their dedicated helpline, please click here.

If you are unable to contact the manufacturer or if you are unhappy with their service then send us a message and we will do our best to solve your problem.

Large fridge freezers

Due to the size and weight of large American and side-by-side fridge freezers we can only offer a garage or doorstep delivery, we cannot deliver to the room of your choice.

Modern cooling technology means that most refrigeration products do not function in cold rooms, such as a garage or outbuilding. Any that can be used in colder environments will be stated as such in the product description or technical manual - if you are uncertain about whether or not the product will work in the temperature of your chosen room, please call us before completing your purchase. Each product has a ‘Climate Class’ that defines what the temperature it can be stored in is. The climate classes are as follows:

  • SN: 10-32°C
  • N: 16-32°C
  • ST: 16-38°C
  • T: 16-43°C

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