Due to the continued pandemic & guidelines surrounding Covid-19 we are experiencing higher than normal call volumes.
Our customer service lines are currently open from 09:00 -14:00 Monday to Friday, to reduce your wait time we have introduced a call back system. During these hours we are working extremely hard to maximise our teams availability to speak to all our customers as promptly as possible. We are completing call-backs up to 6pm, so if you’re in the queue, don’t worry you will be called back.
Have you tried logging into My Account? Some commonly asked questions can be found in here, as well as allowing you to track your order or obtain a duplicate invoice.
If you're an existing customer and you'd like to chat to us about your current order, you can find a local rate phone number on your order confirmation email. This is usually free to call from most landlines and mobile packages.